Shipping & Returns
Shipping Policy
We ship all our packages through major logistics companies within 1-5 days. Delivery time varies from 1-7 days depending on the shipping address.
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To return your product, you should mail your product to: Itisha, UGF-23, JMD Regent Arcade Mall , MG Road, Sector 28, Gurugram - 122002, Haryana, India.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over Rs. 2000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Return & Exchange Policy
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Refunds for purchases made Online
Itisha will offer a replacement or refund for any item which arrives broken or damaged due to the shipping process. We require written notice within 1 working days of your item arriving, with photo/s of any damage. Please this email this information to sales@itisha.in. Return shipping will be covered by Itisha. Online orders cannot be refunded or exchanged in store.
Itisha will not offer a refund for change of mind or incorrect choice for Online purchases. If the product is not faulty or damaged, but you would like to exchange the item or receive a Gift Voucher for the value of the item, shipping costs will be covered by the customer.
Refunds for purchases made in Store
Itisha will refund only where the product is faulty or damaged, not for change of mind or incorrect choice. In the event of change of mind or incorrect choice, a product exchange or Gift Voucher to the value of the item will be offered. Gift Vouchers are valid for 1 month from date of exchange. Proof of purchase must be provided for either of these scenarios.
Late or missing refunds
Please allow up to seven business days for your refund to show in your account. If you haven’t received a refund yet, first check your bank account again.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@itisha.in and send your item to: Itisha, UGF-23, JMD Regent Arcade Mall , MG Road, Sector 28, Gurugram - 122002, Haryana, India.